For: TENANTS
Tenant responsibilities when it comes to smoke alarms …
who is responsible for what?
YOUR LANDLORD
is required to ensure their rental property is fitted with the required number of working smoke alarms as outlined by Federal Legislation.
YOUR MANAGING AGENT:
has a duty of care to ensure that your home is a safe environment
YOU AS A TENANT:
to arrange a mutually beneficial appointment with us so that our friendly service technicians can ensure your smoke alarm is working correctly
BOOKING PROCEDURE
1
Our friendly booking staff will give you a call on details provided to us by your agent. We understand some people are weary to answer calls from an unknown number so we always follow up an unanswered call with an SMS to you.
2
If we have been unsuccessful in reaching you on attempt one, we call and SMS you twice more on seperate occasions. We also email on the second and third attempt if an email address has been provided to us.
3
If we are still unable to reach you after three attempts, we contact your agent to confirm your contact details are correct. Perhaps we have an old contact number or email address for you. If the details provided to us by your agent are correct, we send you a HARD TO CONTACT letter by mail (see more below).
THANK YOU FOR MAKING A BOOKING. NOW WHAT?
You’ve made a booking with our awesome booking team ! What happens next?
You will receive a text reminder the day before you scheduled appointment. If plans have changed and you can no longer keep your allocated appointment time, now is the time to contact us to arrange an alternate date.
ON THE DAY OF YOUR APPOINTMENT:
Our punctual service technician will visit your premises during your 30 minute allotted time frame. They will be wearing a Central Coast Smoke Alarm Services polo shirt so they are easily recognisable. Our technicians regularly sanitise both themselves and their equipment.
Our testing services are thorough and meticulous. WE CHANGE YOUR SMOKE ALARM BATTERY AT EVERY SINGLE VISIT so you can rest assured you are getting a quality service. We appreciate that your time is valuable. Our technicians will then bid you farewell and you can have peace of mind that your home is protected.
I'VE RECEIVED A LETTER IN THE MAIL. WHAT DO I DO?
You may have received one of two types of letters we send …
If you have a received a HARD TO CONTACT LETTER by mail – don’t panic ! Simply give us a call on our hotline number 0401 050 461. Our friendly bookings team will arrange a mutually beneficial appointment time.
In addition to a normal Monday – Friday schedule, we also offer Saturday appointments. It may also be possible for us to collect a key from your agent and complete your smoke alarm test with your permission.
We appreciate that your time is valuable and will work with you to ensure this essential service is a blessing not a burden.
If we have exhausted all avenues of making contact with you (ie, at least three phone calls, multiple SMS, emails where we can, and contact by email) our last port of call is to arrange access to your property using a key from your agent. This is when you will receive an ENTRY LETTER.
We contact your agent and with their authority, we will mail you an Entry Letter, outlining the date and time we will be attending your property. Feel free to contact us to arrange a date prior to your Entry Letter date – however, if this appointment is missed, your original Entry Letter date will still go ahead.
More information can be found on the NSW Fair Trading website here
If you have any further questions about tenant responsibilities when it comes to smoke alarms, we would be happy to help. Contact us here